Cell phones for saving the lives of children under 5 in Burkina Faso
The needs for accountability, health system reactivity and user empowerment in Burkina Faso and the sub-region are large. There is currently no system for managing complaints involving the Burkina Faso health system, which sometimes creates tensions.
The project consists of installing a toll-free telephone line allowing users in the general population to report dysfunctions experienced in the health system, such as the ineffectiveness of interventions intended to ensure that care is “free”.
In addition to being part of our work on the effectiveness of health policy and “free health services”, this research-action could also answer the concerns of a number of players, including the government, technical and financial partners and parliament, with respect to the implementation and control of funding programs that limit advances for this type of strategy.
It should be noted that automation of the line is a technological innovation currently being tried in India (My Health, My Voice project) and will be totally unprecedented in the context of Burkina Faso and outside the sub-region.